Shipping & Delivery
1. SHIPPING & DELIVERY POLICY
At Look, we provide Standard delivery to any address within Bangladesh. However, do note that we do not deliver to Risky Zone, Banned/Restricted Customers Address and restricted areas.
On the front, we deliver to most districts that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. For a list of districts that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on weight & volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.
2. ORDER STATUS & TRACKING
All orders placed from Saturday to THursday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of order, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
There are 2 delivery options available for customer, Standard and Express courier.
Inside Dhaka Courier – is 81 Taka and it takes approximately 2 - 10 Working days to reach you from the time of order.
Outside Dkaka Courier – is available at 140 Taka & 1% Cod Charge and it takes approximately 5 - 15 working days to reach you from the time of order.
FREE Delivery: Min Order 600 Taka Inside Dhaka, Min Order 1200 Taka Outside Dhaka
To serve you better, you may even choose the timing of your deliveries from 9am to 10pm, weekdays or Saturdays, regardless of Standard or Express couriers.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your Order Number. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.
If your order get returned for any unnecessary reason, There is 120 Taka fines for Inside Dhaka & 220 Taka Fines for outside Dhaka. Otherwise You will not able to process any future order through us. Any Delivery Harassments, It will be Lifetime Account Suspend & Banned.
4. MODE OF PAYMENTS
We accept payments via Cash On, bKash, Online Banking, VISA/MASTER credit and debit cards, American Express and PayPal (On Request).